As patient portals proliferate in the healthcare environment, patient usage of them is increasing. Meaningful Use specifically requires that hospitals continuously increase patient engagement via these portals as the industry moves through Stage 2 and on to Stage 3.

But many portal users need help. And many hospital support staff are stretched beyond their limits already. Typical IT department support staff do not have the skill sets and knowledge to support your community’s portal usage.

Patient portals require a different kind of user support than your hospital’s internal users of IT systems. Computer skill sets range widely within patient populations; issues and solutions are different from those of hospital IT help desks; and PHI is much more vulnerable in direct calls with patients.

Patient Portal

We can provide you either 24/7 full time Patient Portal Help Desk support, OR integrate with your onsite staff to give off hours support.  Calls are documented, to add to a knowledge base that is leveraged to assist in future calls.

  • Healthcare-only focus
  • 24x7x365 support
  • Specialized support for your patient population
  • Trained and certified agents
  • Scalable on-shore operation
  • Comprehensive implementation
  • Knowledge management
  • ITIL Standards based methodology and procedures
  • Metrics reporting and analysis
  • Proactive infrastructure and applications monitoring
  • Fast start-up transition

Read more about why providing tailored patient portal support is so important to your Meaningful Use efforts — in our HITpoint blog.  For more information, contact us!

We can provide you either 24/7 full time Service Desk service, OR integrate with your onsite staff to give superb off hours support.  With advanced infrastructure and application monitoring tools, our support analysts can often anticipate problems before your users call. Calls are documented, to add to a knowledge base that is leveraged to assist in future calls.

  • Healthcare-only focus
  • 24x7x365 support
  • Specialized physician support
  • Clinical and business applications support
  • Trained and certified analysts
  • Scalable on-shore operation
  • Comprehensive implementation
  • Knowledge management
  • ITIL Standards based methodology and procedures
  • Metrics reporting and analysis
  • Proactive infrastructure and applications monitoring
  • Fast start-up transition

– See more at: https://phoenixhealth.sinawiwebdesign.com/services/service-desk/#sthash.7SgTbjA4.dpuf