As a major provider of onshore hospital service desk outsourcing for over ten years, we have fine tuned our methodologies and achieved outstanding metrics for meeting our clients’ needs and making their internal customers — physicians, clinicians and other users — happy with the support they receive. Here’s a fun poster to print and post on your service desk bulletin board or wall. It can be printed to up to 24″ X 36.” Use this as part of your program to boost your service desk agents’ customer friendliness and overall performance.
As a health care IT services company, we have performed hundreds of systems implementations and as a result have a tried and true process to ensure that all areas of the project are covered. Here, we have provided you with a resource to guide your own systems implementations. Use this as a framework and a reference point when considering timing, staffing, and project structure.
The Centers for Medicare and Medicaid services recently released a new set of proposed rules for modification of Meaningful Use. Absent significant alterations, by fall we should see many Meaningful Use Stage 2 and 3 changes that promise to significantly reduce the burden on providers struggling to meet MU requirements. Following is our summary of the 764-page document covering CMS’s changes to MU. Use this document as an overview and guide to which sections in the larger document you might want to review in greater detail.
Get your copy of The Essential Guide to Omnibus HIPAA, our seven-page summary of the Omnibus HIPAA Rule. Since 2013, its requirements are current. If your privacy/security program is still based on original HIPAA requirements, it must be updated.
It is critical to recognize that a security risk analysis, by itself, doesn’t make an organization any more secure. The analysis is simply a starting point and is essential to an effective security risk management program. Download this report for a guide through the process of performing a risk analysis and ways to incorporate the findings of that analysis into your organization’s risk management program.
The move to ICD-10 is going to have a dramatic impact on your hospital’s coding productivity. This guide introduces ways for your hospital to minimize and control the decrease in coding productivity.
Based on data compiled while conducting a survey that explored where healthcare IT leaders get their industry news, we compiled this list of the top healthcare IT online resources.
What can a hospital do to minimize the impacts of the staffing shortage? That’s what this guide will address. We examine the realities of the staffing shortage, define methods for identifying if your organization is at risk, and provide suggested staffing strategies to employ.
In this 45-minute webinar, You will hear from top members of our ICD-10 team, Thomas Grove, Principal and D’Arcy Guerin Gue, Executive Vice President, as they discuss how to ensure the smoothest possible conversion, by restructuring your strategy in eleven critical areas.
[Recently Updated] A hospital’s IT governance framework should meet standards about how well the IT environment is supporting users, patients, and organizational objectives. How is the IT department functioning overall, what key metrics are being met, and what return is IT providing the organization? Look at your IT department, starting with these 20 questions.
In our latest report, we discuss the key contributors to hospital Service Desk costs and present a framework for their estimation and analysis.
With the increased use of healthcare technologies, the demand for Service Desk support is rapidly growing. That’s why we recently published a guide that provides guidance on the use of data to optimize and improve your hospital Service Desk operations. Download the guide, “Data Driven Service Desk” for in-depth tips on the implementation of proven data collection and analysis strategies.
The October 1, 2015 ICD-10 deadline is mere months away. Because ICD-10 coded data will be the baseline for almost all financial reimbursements for healthcare providers, an understanding of how your clinical activities translate into ICD-10 codes is imperative. We’ve published a guide to help you acquire this understanding. The guide walks readers through four questions providers need to answer in order to get an estimate of the impact of ICD-10 to their bottom line.
To get an up-to-date look at industry readiness, we conducted a survey from September to November 2013. The survey results indicate that progress towards the ICD-10 transition remains slow in many U.S. hospitals.
This guide answers ten critical questions about the financial impacts of ICD-10. Download the guide today to educate yourself and your colleagues about the revenue cycle risks facing healthcare providers.
Get access to our entire collection of ICD-10 Infographics. Each infographic covers a unique challenge related to the transition to ICD-10 and provides solutions for those challenges. Use these visuals to educate staff and stakeholders about the transition to ICD-10.
ICD-10 WILL CHANGE EVERYTHING It is important that your hospital is prepared for the changes. If you aren’t, you will face significant risks, most notably NO CLAIMS REIMBURSEMENTS AFTER OCTOBER 1, 2014. Other Areas at Risk Include: Provider Readiness Vendor / Payer Readiness People Processes Financial Impacts Don’t fall victim to the risks of ICD-10 Download the report today and begin your preparations.
The transition to ICD-10 will affect several areas within your hospital, which means changes for most of your staff. The ICD-10 Impacts presentation describes these changes and what they mean for your organization. Use this presentation to educate and prepare your staff for the impacts of the new coding system so they are ready for the transition and the changes they will experience when the October 1, 2014 deadline hits.
The transition to ICD-10 means a lot of work for many people, however, what some might not realize are the many advantages the new coding system offers. The Benefits of ICD-10 report discusses the advantages and will familiarize you with the positive impact the new coding system has and provides an optimistic outlook on the transition to jumpstart you and your organization into the preparations required in order to hit the October 1, 2014 deadline.
Recently, we published three Infographics that discuss the impact of Omnibus HIPAA. We’ve combined these infographics into one report that details the affects of the new Rule on Business Associates, Notice of Privacy Practices and Breach Notifications.